How to Reach Us
Two ways to get support — a live chat assistant for instant answers, and a dedicated enquiry form for detailed queries handled by our cycling experts.
Live Chat Assistant
Look for the chat button at the bottom-right corner of every page. Our assistant can answer common questions about bikes, orders, test rides, and account access instantly — no waiting, no forms.
Enquiry Form
LET’S GET YOU ROLLING
Fill in your details and our cycling experts will reach out within 24 hours. WhatsApp confirmation sent instantly.
Instant WhatsApp confirmation the moment you submit.
Response within 24 hours from our team.
Your information is never shared with third parties.
“The best rides start with the right cycle. Let us help you find yours.”— RadKaat Cycles Team
Find the form via Get in Touch in the header navigation.
Frequently Asked Questions
How do I create an account?
How do I sign in after registering?
Do I need an account to add items to my cart?
How does the Test Ride booking work?
- 01Select the bike category (MTB, Road, Gravel, or City).
- 02Choose a specific model and then pick an available store, date, and time slot.
- 03Enter your name, email, and phone number to confirm the booking.
- 04Pay a fully refundable ₹500 reservation fee to secure your slot.
What happens after I book a test ride?
Is the ₹500 test ride fee refundable?
What if I need to cancel or reschedule my test ride?
How long does delivery take?
How do I track my order?
Can I cancel or modify my order after placing it?
What payment methods are accepted?
What bike categories does Radkaat offer?
Where can I test ride a Radkaat bike?
Didn't find your answer? Use the chat button or the Get in Touch form in the header.